FAQs

Is shipping free? Yes! Shipping is free for all US orders.

Do you ship internationally? Yes! All posters ship internationally. Please allow approximately 15 days for this shipping option.

When will I get my poster? We take 1-2 days to process and pack your order before dropping it off for shipment at USPS. Once processed by USPS, your poster will arrive in approximately 2-3 business days. We work 7 days a week to make sure your poster arrives as fast as possible.

How does the custom marathon poster process work? We will email you a proof of the poster within 48 hours of ordering. From there, the poster will take approximately 10 business days to arrive at your shipping address.

How is the poster protected during shipping? We roll the poster up and insert it into a plastic sleeve, then put it in a white cardboard tube. The white cardboard tube is then wrapped with bubble tape and inserted inside an even bigger tube creating multiple layers of protection. The layers are designed to protect against the elements and any mishandling during shipping.

Do you accept returns? Of course. If you are unhappy with your poster you can return it for free. We include a free USPS return label with all orders. Simply roll your poster back up in the original packaging, affix the shipping label and drop off the tube at your local USPS office. 

How do I follow you on social media? Scroll to the bottom of the page and click on the social media icons. You can also find us simply by searching "Posterun" on Instagram, Facebook and Twitter. Give us a shout on one of our pages! We'd love to connect with you.

When will you have new posters? We're always creating designs and partnering with pro runners to produce new posters. Our custom poster line is continually expanding and we will have new designs available as the top marathons in the world are run. Follow us on our social media accounts for the latest product releases.

Do you do custom artwork for professional runners, running events, websites, track clubs, etc? Yes. Send us an email to "hello@posterun.com" and we can get started on your project.

I don't see the option to purchase a custom edit. Are these still available? We no longer offer custom photo edits for purchase.

Dang, I read all of these FAQs and my question is not on here. We apologize! Send us an email (hello@posterun.com), comment on our Instagram or message us on Facebook. We promise, we're easy to get a hold of.